Chartered manager (L6)
Chartered manager (Level 6)
Taking responsibility for long-term organisational success, managing people, projects, operations or services.
SOC 2020 code
Level 6 RQF
Details of standard
Chartered manager
Summary:
A Chartered Manager is someone who can take responsibility for people, projects, operations and/or services to deliver long term organisational success, with the professional recognition of their ability to deliver impact, behave ethically and demonstrate their commitment to continual learning and development.
Typical job titles include:
Professional managers in the private, public or third sector and all sizes of organisation. Specific job roles may include: Manager; Senior Manager; Head of Department; Operations Manager; or anyone with significant management responsibilities.
- Professional managers capable of managing complexity and delivering impact at a strategic and/or operational level with management and leadership responsibility for setting and delivering organisational objectives through a wide range of functions.
- Professional managers who want to develop fully all aspects of their management and leadership skills, knowledge, self-awareness and behaviours. These include strategic decision making, setting direction and achieving results, building and leading teams, clear communication, developing skills and motivating others, fostering inclusive and ethical cultures, leading change, project management, financial management, innovation, risk management, & developing stakeholder relationships.
Employers involved in creating the standard:
CMI, Acivico, Agillisys, Anglo Educational, Balfour Beatty, Barchester Healthcare, Barclays Bank, Boots UK Ltd, BBC, Civil Service, Codegent, Co-op, Evolution Partnership, HMRC, Kinnerton Confectionery, NISA Retail Limited, One Stop, Opus Building Services, Sainsburys, Santander UK plc, Serco, umi Digital / Anglo Educational, Virgin Media, ILM, TUI, Markerstudy, Babcock, Gateshead Council, Lifetime
Knowledge:
K1
Understand how to develop and implement organisational strategy and plans, including approaches to resource and supply chain management, workforce development, sustainability, taking and managing risk, monitoring and evaluation, and quality assurance.
Know how to manage change in the organisation.
K2
Know how a project moves through planning, design, development, deployment and evaluation.
Understand risk management models and reporting, risk-benefit analysis, and health & safety implications.
K3
Understand financial strategies, including budgets, financial management and accounting, and how to provide financial reports.
Understand approaches to procurement and contracting, legal requirements, and commercial context within an organisation and how this changes over time.
K4
Know how to create marketing and sales strategies.
Know how to segment and target relevant markets and customers (global and local), analyse opportunities and ways to market, and understand the need for innovation in product and service design.
K5
Understand approaches to innovation and digital technologies and their impact on organisations.
Know how to apply them for organisational improvement and development, including their impact on data and knowledge management for business decision-making.
K6
Understand different forms of communication (written, verbal, non-verbal, digital) and how to apply them.
Know how to maintain personal presence, present to large groups, and demonstrate interpersonal skills such as effective listening, influencing, negotiation, and persuasion.
K7
Understand different inclusive leadership styles and models.
Know how to develop teams and support people using coaching and mentoring approaches, while managing organisational culture and diversity.
K8
Know how to recruit, manage and develop people using inclusive talent management approaches.
Understand how to use HR systems and processes to ensure legal compliance, health & safety, and well-being, and know how to set goals and manage performance.
K9
Understand approaches to stakeholder, customer and supplier management.
Know how to build engagement, facilitate cross-functional collaboration, shape common purpose, and handle conflict management and dispute resolution.
K10
Know how to be self-aware and recognise different learning styles.
Understand how to use emotional and social intelligence, active listening, and open questioning to work effectively with others.
K11
Know how to manage time, set goals, prioritise activities, and undertake forward planning.
Focus on achieving outcomes in a business environment.
K12
Know how to undertake research, data analysis, problem-solving and decision-making.
Understand the values, ethics, and governance of your organisation.
Skills:
S1
Support the development of organisational strategies and plans.
Develop and deliver operational plans by setting targets and KPIs, managing resources, and monitoring outcomes to achieve efficiency and excellence. Produce clear analytical reports and gain wide support for successful results.
S2
Plan, organise and manage resources to meet organisational goals.
Identify key outcomes, implement and monitor plans, report progress, assess risks and lead change using recognised project management tools.
S3
Manage budgets, control expenditure, and produce financial reports.
Ensure transparency and accountability in financial performance.
S4
Use customer insights and data analysis to improve outcomes.
Apply creative approaches to strengthen customer relationships and meet customer needs.
S5
Identify opportunities for improvement, innovation, and growth.
Use qualitative and quantitative analysis and benchmarking to enhance organisational performance.
S6
Communicate clearly and effectively through oral, written, and digital channels.
Use active listening, open questioning, and persuasive communication to lead meetings and achieve desired outcomes.
S7
Articulate organisational purpose and values.
Foster an inclusive, high-performance culture through coaching and mentoring.
S8
Build, empower, and motivate teams to achieve performance goals.
Delegate effectively, provide guidance, and monitor accountability.
S9
Build rapport, trust, and professional networks across diverse backgrounds.
Influence, negotiate, and collaborate effectively with internal and external stakeholders.
S10
Reflect on personal performance and development needs.
Manage stress, maintain well-being, and demonstrate strong self-awareness and emotional intelligence.
S11
Create and follow a personal development plan.
Apply effective time management and prioritisation techniques to align with strategic objectives.
S12
Use evidence-based and ethical approaches to problem-solving.
Apply critical analysis and evaluation to support sound decision-making.
Behaviours:
B1
Driven to achieve excellence in all aspects of work.
Demonstrates resilience and determination when facing challenges, seeking new opportunities with commercial insight and sound judgement.
B2
Open, approachable, and authentic in all interactions.
Builds trust, values diversity, and actively seeks the perspectives of others both inside and outside the organisation.
B3
Flexible and responsive to organisational needs.
Creative, innovative, and enterprising in solving business challenges; positive and adaptable to change, feedback, and new management approaches.
B4
Acts as a role model of integrity and professionalism.
Ethical, fair, consistent, and impartial, operating within organisational values and the standards of relevant professional bodies.